Privacy policy

This policy explains what personal information Kensington Removals collects, why, and what we do with it. It applies to this website and to enquiries you send us.

Who we are

Kensington Removals is a Kensington-based premium removals company. For any question about your data, email hello@kensingtonremovals.uk.

What we collect

• Details you give us in the quote or contact form: your name, phone number, email, pickup and drop-off addresses, an optional moving date, and any notes you add.
• Basic technical information your browser sends, and anonymised analytics about how the site is used.

Why we use it

• To prepare and send your removals quote and to discuss your move.
• To respond to enquiries and provide the service you ask for.
• To understand, in aggregate, how the website is used so we can improve it.

We rely on your consent when you submit the form, and on our legitimate interest in responding to enquiries and running the site securely.

Who we share it with

We do not sell your data, and we treat client information with discretion. We share it only with the service providers who help us operate — such as our secure form and lead-handling tools, and, where a move requires it, the partners and agents who help carry out your move. They process your information on our instructions and only as needed.

Cookies and analytics

We use privacy-respecting analytics to measure site usage, and reCAPTCHA to protect the form from spam. These may set cookies or similar identifiers. You can control cookies through your browser settings.

How long we keep it

We keep enquiry details only as long as needed to handle your move and meet our legal and accounting obligations, after which they are deleted or anonymised.

Your rights

You can ask us to access, correct or delete the personal information we hold about you, or to stop using it. Email hello@kensingtonremovals.uk. You also have the right to complain to the Information Commissioner’s Office (ICO).

Changes

We may update this policy from time to time. The version on this page is the current one.